Frequently Asked Questions

What areas do you service?

Enchanted Entertainment NZ is based in Hamilton, but we regularly travel to our surrounding areas. This includes Cambridge, Te Awamutu, Raglan, Auckland, Rotorua, Tauranga and even Whakatane. For further information on travel locations and costs, contact us.

What happens at a party?

Watch your child have their dreams come true as their favourite character arrives at their birthday! For parties, we provide everything that we require for games, prizes and a gift for the birthday child. During the party, our characters entertain the children with a variety of games, activities, stories and songs.

What characters do you offer?

For a full list of characters, visit our Characters Page

Don’t see your child’s favourite listed? Be sure to contact us regarding a character request.

Do you work at events?

Yes, we perform at a variety of events! This can include high teas, kindergarten/centre visits, Christmas functions, parades, festivals, movie screenings and many more!

Are you arranging an event? Contact us for further information!

Do you work with charities and participate in volunteer work?

Yes, this is one of our favourite things to do! Over the past five years, we have worked with Waikato Hospital, Make a Wish New Zealand, Rainbow House, Ronald McDonald House, Koru Kids and many others.

If you are a charity searching for characters, contact us!

Why should we choose you?

As Hamilton’s premiere character entertainment company, we have the experience behind to know how to throw a magical and efficient birthday party. 

Our founder Kelsey has years of experience working for a very magical overseas theme park and cruise ship, and through this work, she gained a very high standard of quality that she wished to recreate in New Zealand. We believe that children deserve quality and want our characters to look as though they have just stepped out of a television screen. So, with in mind, we consistently upgrade our costumes and wigs, sparing no expense for that perfect magical look. 

Our team are highly trained, coming from performance and childcare backgrounds. Our game and activity schedules are consistently updated to ensure that children always have the most fun possible!

But most importantly, we are here to make children’s dreams come true. That is why we do what we do. Our goal is to make magical memories that will last a lifetime.